Please use Fooza’s iOS or Android customer app to place your order. Our web-based customer ordering experience is being redesigned. Sorry for any inconvenience.
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The terms “you” and “your” refer to the user of the Fooza Platform. The term “Services” refers to any services offered by Fooza whether on the Fooza Platform or otherwise.
By using the Fooza Platform and the Services, you agree and consent to the collection, transfer, use, storage, disclosure and sharing of your information as described and collected by us in accordance with this Policy. If you do not agree with the Policy, please do not use or access the Fooza /Platform.
We may occasionally update this Policy, and such changes will be posted on this page. If we make any significant changes to this Policy we will endeavour to provide you with reasonable notice of such changes, such as via prominent notice on the Fooza Platform or to your email address on record and where required by applicable law, we will obtain your consent. To the extent permitted under the applicable law, your continued use of our Services after we publish or send a notice about our changes to this Policy shall constitute your consent to the updated Policy.
The Fooza Platform may contain links to other websites. Any personal information about you collected whilst visiting such websites is not governed by this Policy. Fooza shall not be responsible for and has no control over the practices and content of any website access for the links contained on the Fooza Platform. This Policy shall not apply to any information you may disclose to any of our service providers/service personnel which we do not require you to disclose to us or any of our service providers under this Policy.
We will collect and process the following information about you:
Information you give us - This includes information submitted when you:
Information we collect about you - With regard to each of your visits to the Fooza Platform, we will automatically collect and analyse the following demographic and other information:
If you are a partner restaurant, merchant or delivery partner, we will, additionally, record your calls with us made from the device used to provide Services, related call details, SMS details location and address details.
Information we receive from other sources –
A pixel tag (also called a web beacon or clear GIF) is a tiny graphic with a unique identifier, embedded invisibly on a webpage (or an online ad or email), and is used to count or track things like activity on a webpage or ad impressions or clicks, as well as to access cookies stored on users’ computers. We use pixel tags to measure the popularity of our various pages, features and services. We also may include web beacons in email messages or newsletters to determine whether the message has been opened and for other analytics.
We use the information we collect for the following purposes, including:
We may combine the information that we receive from third parties with the information you give to us and the information we collect about you for the purposes set out above. Further, we may anonymise and/or de-identify information collected from you through the Services or via other means, including via the use of third-party web analytic tools. As a result, our use and disclosure of aggregated and/or de-identified information is not restricted by this Policy, and it may be used and disclosed to others without limitation.
We analyse the log files of our Fooza Platform that may contain Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring, app crashes, page viewed and exit websites and applications, operating system, date/time stamp, and clickstream data. This helps us to administer the website, to learn about user behaviour on the site, to improve our product and services, and to gather demographic information about our user base as a whole.
We may share the information that we collect for the following purposes:
With Service Providers: We may share your information with our vendors, consultants, marketing partners, research firms and other service providers or business partners, such as Payment processing companies, to support our business. For example, your information may be shared with outside vendors to send you emails and messages or push notifications to your devices in relation to our Services, to help us analyse and improve the use of our Services, to process and collect payments. We also may use vendors for other projects, such as conducting surveys or organising sweepstakes for us.
With Partner Restaurants/Merchant: While you place a request to order food through the Fooza Platform, your information is provided to us and to the restaurants/merchants with whom you may choose to order. In order to facilitate your online food order processing, we provide your information to that restaurant/merchant in a similar manner as if you had made a food order directly with the restaurant. If you provide a mobile phone number, Fooza may send you text messages regarding the order’s delivery status.
With Other Users: If you are a delivery partner, we may share your name, phone number and/or profile picture (if applicable), tracking details with other users to provide them the Services.
For Crime Prevention or Investigation: We may share this information with governmental agencies or other companies assisting us, when we are:
For Internal Use: We may share your information with any present or future member of our “Group” (as defined below)or affiliates for our internal business purposes The term “Group” means, with respect to any person, any entity that is controlled by such person, or any entity that controls such person, or any entity that is under common control with such person, whether directly or indirectly, or, in the case of a natural person, any Relative (as such term is defined in the Companies Act, 1956 and Companies Act, 2013 to the extent applicable) of such person.
While you cannot opt-out of advertising on the Fooza Platform, you may opt-out of much interest-based advertising on third party sites and through third-party ad networks (including DoubleClick Ad Exchange, Facebook Audience Network and Google AdSense). For more information, visit www.aboutads.info/choices. Opting out means that you will no longer receive personalised ads by third parties ad networks from which you have opted out, which is based on your browsing information across multiple sites and online services. If you delete cookies or change devices, your opt-out may no longer be effective.
To fulfil the purpose for which you provide it.
We may share your information other than as described in this Policy if we notify you and you consent to the sharing.
When you sign up for an account, you are opting in to receive emails from Fooza. You can log in to manage your email preferences at fooza.in, or you can follow the “unsubscribe” instructions in commercial email messages, but note that you cannot opt-out of receiving certain administrative notices, service notices, or legal notices from Fooza.
If you wish to withdraw your consent for the use and disclosure of your personal information in the manner provided in this Policy, please write to us at firstname.lastname@example.org. Please note that we may take time to process such requests, and your request shall take effect no later than 5 (Five) business days from the receipt of such request, after which we will not use your personal data for any processing unless required by us to comply with our legal obligations. We may not be able to offer you any or all Services upon such withdrawal of your consent.
GRIEVANCE OFFICER AND FOOZA PLATFORM SECURITY
If you have any queries relating to the processing or usage of information provided by you in connection with this Policy, please email us at email@example.com or write to our Grievance Officer at the following address: